SHIPPING POLICY
Effective Date: August 24, 2026
At Shoreline Compounds, our goal is to process and ship orders quickly, securely, and reliably. This Shipping Policy explains our order processing, shipping, tracking, and delivery practices.
1. SHIPPING AREA
Shoreline Compounds currently ships within the United States to locations we are legally and commercially able to serve.
We do not currently offer international shipping through our website.
Shoreline reserves the right to restrict or discontinue shipping to any state, territory, jurisdiction, or address when necessary for legal, regulatory, carrier, fraud-prevention, or business reasons.
2. ORDER PROCESSING
Orders are processed Monday through Friday, excluding federal holidays.
Orders placed before our daily shipping cutoff will generally be processed for shipment the same business day, subject to product availability, payment authorization, order verification, and compliance review.
Orders placed after the cutoff, on weekends, or on federal holidays will generally be processed the next business day.
During periods of unusually high order volume, promotions, severe weather, carrier disruptions, or holidays, processing may require additional time.
3. SHIPPING METHODS
Available shipping methods will be displayed during checkout.
Shoreline may use UPS, USPS, FedEx, or another qualified carrier depending on the destination, package size, service availability, and shipping method selected.
When expedited shipping is selected, the stated transit period generally begins after the carrier accepts the shipment and does not include Shoreline’s order-processing time unless expressly stated otherwise.
Business-day delivery estimates exclude weekends and applicable federal holidays.
4. SHIPPING RATES AND FREE SHIPPING
Applicable shipping charges are displayed during checkout before an order is submitted.
Shoreline may offer free shipping on qualifying orders from time to time. Any applicable minimum purchase amount or other conditions will be displayed on our website or during checkout.
Free-shipping promotions may be changed, suspended, or discontinued at any time and may not apply to certain destinations, Products, or orders.
5. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you discover an address error, contact Shoreline immediately. We will make reasonable efforts to update the address if the order has not yet entered fulfillment or shipped.
Once a package has been transferred to the carrier, Shoreline cannot guarantee that an address can be changed or redirected.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
6. P.O. BOXES
Certain carriers cannot deliver to P.O. boxes.
Orders addressed to a P.O. box may be shipped using USPS or another available carriercapable of completing the delivery.
Shipping times may vary depending on the carrier and service required for the destination.
7. ORDER TRACKING
Once your order has shipped, tracking information will generally be sent to the email address or other contact information associated with your order.
Please allow time for the carrier’s tracking system to register the initial scan.
Tracking information, delivery estimates, scans, and status updates are generated by the carrier. Shoreline does not control the timing or accuracy of carrier tracking updates after a shipment has been transferred to the carrier.
8. DELIVERY TIMES
Any delivery date or transit time provided by Shoreline or a carrier is an estimate unless expressly guaranteed by the applicable carrier service.
Delivery may be affected by circumstances outside Shoreline’s control, including:
• Weather conditions;
• Carrier delays;
• Transportation disruptions;
• Federal holidays;
• Incorrect or incomplete addresses;
• High-volume shipping periods;
• Natural disasters;
• Local delivery conditions; or
• Other events beyond our reasonable control.
Shoreline is not responsible for carrier delays after a package has been properly transferred to the carrier, but we will make reasonable efforts to assist customers experiencing significant delivery problems.
9. LOST OR DELAYED PACKAGES
If tracking indicates that your package has been significantly delayed or may have been lost, please contact Shoreline through our Contact Us page.
We may initiate or assist with a carrier investigation or claim.
Customers may be asked to provide information reasonably necessary to investigate the shipment.
If a carrier confirms that a shipment has been lost, Shoreline may, depending on the circumstances, provide:
• A replacement shipment;
• A refund; or
• Another appropriate resolution.
Please do not submit multiple claims for the same shipment while a carrier investigation is pending.
10. PACKAGES MARKED DELIVERED
If carrier tracking shows that a package was delivered but you cannot locate it, please:
1. Verify that the shipping address on your order is correct;
2. Check around the delivery location;
3. Check with household members, neighbors, front desk personnel, mailrooms, or building management when applicable; and
4. Allow up to one additional business day, as some carriers may record delivery before the package is physically available.
If you still cannot locate the package, contact Shoreline promptly.
We will review the available tracking and delivery information and may assist with a carrier investigation.
Packages marked delivered are not automatically eligible for a refund or replacement. Each claim will be evaluated based on the circumstances and available carrier information.
11. DAMAGED SHIPMENTS
If your order arrives visibly damaged, please contact Shoreline within 48 hours of delivery.
We may request:
• Your order number;
• Photographs of the shipping package;
• Photographs of the damaged Product;
• Photographs of any damaged internal packaging; and
• Product lot or batch information when applicable.
Please retain the Product and all original packaging until Shoreline has reviewed your claim.
Verified shipping damage will be handled in accordance with our Returns, Refunds & Replacement Policy.
12. MISSING OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If an item is missing or you receive a Product different from what you ordered, contact Shoreline as soon as possible with your order number and details concerning the issue.
Once verified, Shoreline will generally provide the missing or correct Product at no additional shipping cost or provide another appropriate resolution.
13. DELIVERY REFUSALS AND UNDELIVERABLE PACKAGES
Packages may be returned to Shoreline because of:
• An incorrect or incomplete address;
• An unavailable recipient;
• Delivery refusal;
• Failure to retrieve a package;
• Carrier restrictions; or
• Other delivery problems.
If a package is returned to Shoreline, we will review the circumstances and determine whether the order is eligible for reshipment, refund, or store credit.
Additional shipping charges may apply when an order must be reshipped because of an incorrect address, refused delivery, or other circumstance attributable to the customer.
14. ORDER CANCELLATIONS AFTER SHIPMENT
Once an order has shipped, it generally cannot be canceled or recalled.
Customers should not refuse delivery solely as a method of canceling an order.
Orders returned to Shoreline after a refused delivery will be handled in accordance with our Returns, Refunds & Replacement Policy.
15. PRODUCT STORAGE AFTER DELIVERY
Customers are responsible for promptly retrieving delivered packages and following any storage or handling instructions applicable to the Products purchased.
Shoreline cannot be responsible for deterioration or damage resulting from improper storage, prolonged exposure after delivery, failure to retrieve a delivered package promptly, or other handling conditions occurring after delivery.
16. SHIPPING AND RESEARCH USE
All Shoreline Products are sold strictly for lawful laboratory, analytical, and research purposes only and are not for human or animal consumption or use.
Shipment or delivery of a Product does not modify these intended-use restrictions.
Shoreline reserves the right to refuse or cancel shipments when we reasonably believe an order may violate our Terms and Conditions, applicable law, or our research-use requirements.
17. CONTACT US
For questions concerning shipping, tracking, damaged packages, or delivery issues, please contact us through the Contact Us page on the Shoreline Compounds website.
Please include your order number and relevant tracking information so that we can assist you as quickly as possible.
18. CHANGES TO THIS POLICY
Shoreline may update this Shipping Policy periodically to reflect changes in carriers, shipping services, business practices, or applicable requirements.
The Shipping Policy in effect when an order is placed will generally apply to that order.
Shoreline Compounds is committed to getting your research products to you quickly and securely. If a legitimate shipping problem occurs, contact us and we will work with you and the carrier to resolve it.