RETURNS, REFUNDS & REPLACEMENT POLICY
Effective Date: August 24, 2026
At Shoreline Compounds, we stand behind the quality and integrity of our products. Because our products are sold strictly for laboratory, analytical, and research purposes and require appropriate storage and handling, certain restrictions apply to returns.
This Returns, Refunds & Replacement Policy applies to purchases made directly through the Shoreline Compounds website.
1. RETURNS
Due to the nature of our research products, opened, used, or otherwise compromised products cannot be returned or restocked.
Once a product has left our control, we cannot verify how it was stored, handled, or maintained. This policy helps protect product integrity and quality.
We generally cannot accept returns for:
• Opened or used products;
• Products that have been improperly stored or handled after delivery;
• Products with damaged, removed, or altered labels or packaging after delivery;
• Orders canceled after shipment;
• Customer ordering errors or change-of-mind purchases; or
• Products for which an issue is reported more than 30 days after delivery.
2. DAMAGED PRODUCTS
If a product arrives damaged during shipping, please contact Shoreline within 48 hours of delivery.
To help us resolve the issue quickly, we may request:
• Your order number;
• Photographs of the damaged product;
• Photographs of the shipping container and packaging;
• The applicable product and quantity; and
• Lot or batch information when applicable.
Once the issue has been verified, Shoreline may provide a replacement or refund at our expense.
Please retain the damaged product and original packaging until we confirm that they may be discarded.
3. INCORRECT OR MISSING PRODUCTS
If Shoreline ships an incorrect product or an item is missing from your order, please contact us promptly.
Once verified, we will generally ship the correct or missing product at no additional charge.
Depending on the circumstances, we may instead provide a refund or store credit.
4. PRODUCT QUALITY CONCERNS
Shoreline stands behind the specifications and quality standards stated for our products.
If you believe a product does not materially conform to its stated specifications, contact us with:
• Your order number;
• Product name;
• Lot or batch number;
• Description of the issue; and
• Any supporting documentation reasonably available.
Quality-related claims will be reviewed on a case-by-case basis.
Shoreline may request that the product be retained or returned for evaluation before issuing a replacement or refund.
A customer’s research results alone do not necessarily establish that a product is defective. Laboratory methodology, equipment, handling, storage, preparation, and other factors may affect research results.
5. LOST OR UNDELIVERED PACKAGES
If tracking indicates that a package has been significantly delayed or may have been lost in transit, please contact us so we can assist with the carrier investigation.
If a carrier confirms that a shipment has been lost, Shoreline may replace the order or issue an appropriate refund.
If carrier tracking shows a package as delivered but you cannot locate it, contact us promptly. We may ask you to confirm the shipping address and check with household members, neighbors, building personnel, or the carrier before a replacement or refund is considered.
Claims involving packages marked as delivered will be evaluated individually based on the available shipping and tracking information.
6. ORDER CANCELLATIONS
If you need to cancel an order, contact Shoreline as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has entered fulfillment or has been transferred to the carrier, we cannot guarantee that it can be canceled.
Orders that have already shipped generally cannot be canceled or returned solely because the customer changed their mind.
7. DUPLICATE ORDERS
If you accidentally place a duplicate order, contact us immediately.
If the duplicate order has not yet entered fulfillment or shipped, we will make reasonable efforts to cancel it and refund the applicable amount.
Once the duplicate order has shipped, our standard return restrictions apply.
8. REFUNDS
When Shoreline approves a refund, the refund will generally be issued to the original payment method.
Approved refunds are typically processed by Shoreline within 5–7 business days. Your bank, credit-card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping charges are generally non-refundable unless the refund results from an error by Shoreline or a verified product or shipping issue for which Shoreline accepts responsibility.
9. REPLACEMENTS
When a replacement is approved because of:
• Shipping damage;
• An incorrect product;
• A missing product;
• A verified product-quality issue; or
• A confirmed lost shipment,
Shoreline will generally ship the replacement at no additional cost to the customer.
Replacement products are subject to availability. If the applicable product is unavailable, Shoreline may provide a refund or store credit instead.
10. STORE CREDIT
In appropriate circumstances, Shoreline may offer store credit as an alternative resolution.
Unless otherwise agreed, customers are not required to accept store credit in place of a refund when applicable law requires a refund to the original payment method.
Store credit is subject to Shoreline’s Terms and Conditions and any additional terms disclosed when the credit is issued.
11. CHARGEBACKS AND PAYMENT DISPUTES
We encourage customers to contact Shoreline before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve legitimate order concerns.
Fraudulent chargebacks, duplicate refund requests, or attempts to obtain both a refund and a chargeback for the same transaction may result in account restrictions and other remedies available to Shoreline.
Nothing in this Policy limits a customer’s rights under applicable law or the rules of their payment-card issuer.
12. RESEARCH USE PRODUCTS
All Shoreline products are sold strictly for lawful laboratory, analytical, and research purposes and are not for human or animal consumption or use.
A return, refund, replacement, or store credit does not modify the intended-use restrictions applicable to any Shoreline product.
Shoreline will not provide refunds based upon claims concerning human or animal use, including claimed therapeutic effects, physical effects, results, side effects, or lack of results from such unauthorized use.
Any reported use inconsistent with Shoreline’s Terms and Conditions may result in refusal of future orders or termination of purchasing privileges.
13. HOW TO REQUEST ASSISTANCE
To request assistance with an order, refund, replacement, shipping issue, or product-quality concern, please use the Contact Us page on the Shoreline Compounds website.
Please include:
• Your name;
• Order number;
• Product involved;
• Description of the issue;
• Photographs when applicable; and
• Lot or batch number for product-quality concerns.
We aim to respond to customer-service requests within 24–48 business hours.
14. POLICY CHANGES
Shoreline may update this Returns, Refunds & Replacement Policy from time to time.
The policy in effect at the time of your purchase will generally apply to that order, subject to applicable law.
Our Commitment: If Shoreline made an error, a product arrives damaged, a shipment is confirmed lost, or a product is verified not to meet its stated specifications, we will work to resolve the issue promptly and fairly.